Frequently Asked Questions
RESERVATIONS AND GENERAL INFORMATION
How can I make a reservation to you?
Reservations can be made using the request form, by email or phone
Car insurance includes?
The car rental rate includes the following insurance:
Can I have extra drivers?
Car theft Protection Third Party Liability
Optional full comprehensive insurance (CDW)
Yes you can have extra drivers, as long as we are informed.
Do you have automatic cars?
Yes we have the Hyundai i10 with an automatic gearbox.
Can I extend my reservation?
Yes, you are able to extend your reservation. Please contact us in order to arrange the extention.
Is full insurance available?
Yes, of course you can have a full insurance option during your reservation. Full insurance Collision Damage Waiver is a service that reduce your liability for damaging the car, its parts and its accessories as long as the car is used in accordance with the terms and conditions of the rental agreement. The waiver carries an excess of 450 Euros. That means, your liability concerns the first 450 euro in case of an accident. The excess excludes glass (windows etc), tyres and any damage.
What are your operating hours?
The operating hours of our office are 9:00 to 21:00 (GMT +2) 7 days a week.
DELIVERY AND COLLECTION OF THE CAR
How will I recognize you?
Depending on the Delivery & Collection locations you have chosen, there will be a representative from Autorad Car Rental Services holding a card with your name. In order for the Autorad member to identify you, please have your ID card and drivers license with you.
Can the car be delivered or collected beyond working hours?
No, the car must be collected or delivered within the operating hours, 9:00 till 21:00 (GMT +2)
Where am I able to drop off or pick up the car?
You are able to pick up and drop off the car anywhere in Mykonos (port, airport, hotel, any spot on Santorini). There is no charge for the delivery and the collection.
Upon pick up, is fuel provided?
Yes, fuel is provided upon pickup. There are many petrol stations around the island. On drop off, the car needs to have the same amount of fuel as it had on pick up.
INFORMATION DURING YOUR CAR RENTAL PERIOD
Can I transport a rental car on boat to another island?
A written license issued by Autorad is necessary, in order to transport a rental car on boat. The rental car is not under damage or loss waiver, during sea transport.
What do I do in case of car breakdown or accident?
Autorad provides 24/7 roadside assistance. In case of car breakdown or accident, just give us a call and a team of experienced mechanical engineers will take care the rest. Also, keep in mind to file an Accident Report along with the third party motor vehicle driver, if involved, so you can claim the car damage waiver. Please read carefully the section on Car Insurance, stated on this web site.
If I return the car earlier, do I get reimbursed?
Yes, we will reimburse you.
Are there any penalties for a delayed drop off?
In this scenario, you need to contact us so that we can determine whether the car is going to be available. If the car is not reserved, you will be charged on the usual rate for the extra days. The car must be returned at the time which was previously agreed with a leeway of 1 hour. If car is returned after this hour, you will be charged for the day.